Why does the LI advise "Unprofessional conduct does not mean negligence"

[Robert Holden]

The Landscape Institute publishes Guidelines for Making a Complaint. To quote “These guidelines contain advice to members of the public and other professions, as well as members of the Landscape Institute, who may be dissatisfied with the professional conduct of an Institute member”. 

The document then goes on to assert: Unprofessional conduct does not mean ‘negligence’. Why one wonders? Maybe better to go a Small Claims Court where the law of tort covers duty of care and negligence, rather than to the Landscape Institute.

Ref. https://landscapewpstorage01.blob.core.windows.net/www-landscapeinstitute-org/2021/12/Guidelines-for-making-a-complaint-Dec2021.pdf